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CMS listed grievances and complaints as the third most common problematic standard for hospitals. A recent report by CMS found 902 hospitals out of compliance! It is vital to educate staff on their hospital’s board approved grievance and complaint policy.
This program will cover the CMS, TJC, and DNV GL requirements and regulations that help hospitals comply with their grievance standards. Our expert will provide a crosswalk on grievance interpretive guidelines and focus on Office of Civil Rights requirements under Section 1557, medical record documentation, and patient rights.
|- System analysis approach||- CMS deficiency memo
CMS CoP background
|- Section 1557|
|- Preprinted order sheet changes||- Form to collect information||- 7-day rule|
|- Final interpretive guidelines||- Required audits & PI||- Billing issues|
|- Customer service & complaints||- Standing order memo||- Patient satisfaction|
|- Grievance committee requirements||- Process for prompt resolution||- OCR grievance requirements|
|- Referral to QIO & State Dept of Health||- Board's responsibility||- P & P on grievances|
|- Telephone complaints after discharge||- CMS definition of grievance||- CAH requirements|
|- HIPAA reqs if request not from patient||- DNV health NIAHO standards||And so much more!|