Product Details

 

Many hospitals are surprised by the number of grievance-related investigations surveyors look for. In fact, a recent report by CMS found over 1,000 hospitals out of compliance, making grievance the third most problematic standard for hospitals. It is vital to educate staff on grievance requirements and their hospital’s board approved grievance and complaint policies.

This program will address the grievance requirements of CMS, DNV Healthcare, and OCR, as well as complaint standards by TJC and other accredited organizations. Our expert will provide a crosswalk on grievance interpretive guidelines and focus on Section 1557, medical record documentation, and patient rights.

How are you addressing grievances?

Call us at 800.688.2421 or add this event to your cart above.

 

After this webinar, participants will be able to:

1. Describe CMS CoPs on grievances.
2. Explain why CMS requires hospitals to have a grievance committee.
3. Describe TJC's complaint standards and DNV grievance standards.
4. List what needs to be included in a written notice for grievances.

 

Agenda topics:

- Preprinted order sheet changes	- Required audits and PIs   CMS CoP background	- Section 1557
- Referral to QIO & State Dept. of Health	- Board responsibilities	- Policies & procedures
- Final interpretive guidelines	- Required audits	- Billing issues
- Customer service & complaints	- Standing order memo	- Patient satisfaction
- Telephone complaints after discharge	- Prompt resolution	- CAH requirements
- System analysis approach	- Forms to collect information	- 7-day rule
- Grievance committee requirements	- Process for prompt resolution	- OCR grievance requirements
- HIPAA requirements	- DNV health NIAHO standards	And so much more!

 

Target Audience:

Anyone working with patients with grievances, including but not limited to: Nurses, Physicians, Chief Nursing Officers, Chief Operating Officers, Nursing Supervisors, OR Directors, OR Nurses, Outpatient Directors, Clinic Managers, Ethicists, Lab Directors, HIPAA Privacy and Security Officers, Nurse Educators, Performance Improvement Directors, Compliance Officers, and anyone implementing grievance policies.  

 

Your Speaker: Sue Dill Calloway, RN, MSN, JD

Sue is a nurse attorney, medico-legal consultant and long-time educator for nurses, physicians, and other healthcare providers. She is a frequent speaker and is well known across the country in the areas of healthcare law, risk management, and patient safety. She has authored over 100 books and hundreds of articles. For AHC Media, she authored Cracking the Code: Understanding the CMS Hospital CoP Standards on Anesthesia.

Ms. Calloway received her Bachelor of Arts, Bachelor of Science in Nursing, Master of Science in Nursing, and Doctor of Jurisprudence from Capital University in Columbus, Ohio. Additionally, she is certified in healthcare risk management by the American Society for Healthcare Risk Management and is the first in the country to be certified in CMS regulatory compliance.