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When all is said and done, how do we know that we are doing a good job as case managers? How do we know what our impact is on our patients and on the organization? This program will discuss the latest ways in which case management departments and staff can ensure that they are achieving the outcomes that they hope to achieve. Included will be what the latest outcomes measures are in the field of case management as well as examples of dashboards that you can create to track and trend your results over time.
|- Define outcomes||- Quality outcomes||- Cost outcomes|
|- Case management outcome levels||- Departmental goals||- Productivity measures|
|- Where do you find benchmarks?||- Managing avoidable delays||And so much more!|
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