Alteon Health, a physician-owned and physician-led acute care medical group based in Germantown, MD, recently became a Qualified Clinical Data Registry (QCDR), a Centers for Medicare & Medicaid Services-approved vendor that is in the business of improving healthcare quality. QCDRs may include specialty societies, regional health collaboratives, large health systems, or software vendors working in collaboration with one of these medical entities.
Virginia Mason Franciscan Health in Seattle ramped up its telehealth efforts to facilitate more virtual clinical and urgent care visits — more than 425,000 since March 2020 — with appointments ranging from annual check-ups to pre-and post-surgical check-ins. Notable results include improvements in quality of care and patient satisfaction.
A change in law related to the use of telemedicine has prompted some concern over when the technology can be used. However, hospitals and physicians are safe to continue with telehealth services under the COVID-19 public health emergency.
The Joint Commission has expanded the pool of data sources from which an organization may obtain information when privileging telemedicine providers. However, legal experts caution there are risks when depending on others for credentialing information.
Before the pandemic, 73% of patients surveyed said they were very satisfied with the communication with their healthcare providers. During the pandemic, that figure nosedived to 60%. The number of patients who said they were not satisfied at all tripled.