CMS Releases Preliminary Data for Accountable Health Communities Model
One-third of Medicare and Medicaid beneficiaries screened so far have reported at least one health-related social need.
IHI Issues Action Plan on Patient Safety
In the last 20 years, patient safety has become more important, but it has plateaued as a priority for healthcare organizations.
Questions Raised Over Clinician Discipline in COVID-19 Era
With clinicians and hospital administrators strained by the COVID-19 pandemic, some are raising questions about whether oversight of clinician quality and performance is falling through the cracks.
Tips and Best Practices for Telehealth
Experts offer advice on where to begin with telehealth implementation and identify mistakes to avoid.
Consider Telehealth Privacy Concerns
Technology that was not developed specifically for telehealth still can be used safely, but some caution is warranted. Providers must make a good faith effort to protect the privacy of the patient when using telehealth.
Assess Quality and Compliance as Telehealth Use Expands
With healthcare organizations making so much use of telehealth now, how does one assess the quality of care provided through this technology? How can one ensure the facility is in compliance with the relevant requirements for coding and reimbursement?
Identify a Registrar’s ‘Pain Points,’ and Fix Them Fast
To do something about what annoys staff, supervisors need to know about it.
Registrars Counter Rising Tension with Calmness, Kindness
Constant changes during the pandemic have escalated the amount of tension in registration areas. Registrars explain how to defuse some difficult situations.
Coworkers Share Tips for Staying Calm if Caller Yells
Keeping cool when someone is shouting is not easy, but it is certainly part of the patient access role. Registrars share tips for how to handle these difficult scenarios.
Departments Are Revamping Registration Identification Processes
To prevent errors, registrars can use two identifying factors (name and date of birth) and ask the patient to verify the spelling of both their first and last names. Engaging patients by asking for their information instead of just reading it to them is especially important.