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The Department of Health and Human Services (HHS) Office of Civil Rights (OCR) will begin conducting desk audits for compliance with the Health Insurance Portability and Accountability Act (HIPAA) in October 2014. These audits will be conducted remotely by requesting compliance documentation.
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For the second year in a row, Humana ranked first in overall performance among 148 payers, according to the 2014 PayerView Report, an annual report from athenahealth in Watertown, MA.
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Two organizations will pay a combined $4.8 million to settle a case sparked by a breach of protected health information (PHI). The settlement is the largest ever for a violation of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
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At Ronald Reagan UCLA Medical Center in Los Angeles, patient access managers interview 15 patients each month.
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Below is a description of the Go the Extra Mile (GEM) program used by the patient access department at Mercy Hospital Springfield (MO).
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Before a Patient Contact Center was implemented at Pittsburgh-based UPMC, providers accustomed to handling their own scheduling were skeptical, reports Karen Shaffer-Platt, vice president of patient concierge services/access in UPMCs Corporate Revenue Cycle department.
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Patient access leaders at Mission Health offer entry-level employees a variety of options for moving up, including positions in registration, scheduling, pre-registration, and financial counseling.
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Rounding in patient access areas gives managers an opportunity to observe the customer service provided by employees firsthand.
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An initial risk assessment will not enough when you undergo a desk audit, says Bruce D. Lamb, JD, a shareholder with the Gunster law firm in Tampa Bay, FL.
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In patient rooms, doctors are prescribing a low-sodium diet to improve health. But in hospital cafeterias, employees and visitors may be loading up on salty and processed food.