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A small but growing number of health systems are implementing communication and resolution programs (CRP) to address adverse events that lead to patient harm. Experts note the approach involves a move away from a culture of deny and defend toward more openness and transparency with patients, families, and caregivers.
Financial Disclosure: Physician Editor Robert Bitterman, MD, JD, FACEP, Nurse Planner Nicole Huff, MBA, MSN, RN, CEN, Author Dorothy Brooks, Editor Jonathan Springston, Executive Editor Shelly Morrow Mark, Accreditations Manager Amy M. Johnson, MSN, RN, CPN, and Editorial Group Manager Leslie Coplin report no consultant, stockholder, speaker’s bureau, research, or other financial relationships with companies having ties to this field of study.