The video is chilling to anyone, but especially to nurses who can imagine being in exactly the same vulnerable position. A man’s brutal attack on unit nurses at St. John’s Hospital in Maplewood, MN, is putting the spotlight on violence in healthcare facilities and the potential harm facing the victims and the hospital.
Parkland Health & Hospital System doubled self-pay collections in the past year, in part due to a propensity-to-pay tool. Patient access staff collect an additional $100,000 a month.
Patients access departments are using technology such as web-based screening tools to identify financial need and collect from patients with high-deductible plans. To increase collections, patient access departments are:
Findings from a recent survey by Kaiser Family Foundation in Menlo Park, CA, suggest that some people who stand to benefit from the law struggle to understand how coverage works.
New payment portals incorporate complex liability estimation and prior balances, but many patients still need patient access employees to explain out-of-pocket expenses.
Patients using mobile phone apps soon will perform many functions of the registration process, according to revenue cycle experts interviewed by Hospital Access Management.
Patient access staff at St. Francis Hospital and Medical Center in Hartford, CT, ask these Ebola screening questions at all access points, including pre-registration, call centers, and arrival areas.
