Workplace violence a growing threat

Recent attack highlights the risks

January 15, 2015

The video is chilling to anyone, but especially to nurses who can imagine being in exactly the same vulnerable position. A man’s brutal attack on unit nurses at St. John’s Hospital in Maplewood, MN, is putting the spotlight on violence in healthcare facilities and the potential harm facing the victims and the hospital.

Tools allow registration staff to collect deductibles in addition to collecting copays

January 1, 2015

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Patient access employees at San Diego-based Sharp HealthCare are seeing many more patients with high-deductible plans.

Department repurposes 5 FTEs with automation — Access operations ‘completely changed’

January 1, 2015

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Technology allowed the patient access department at Carolinas HealthCare System to repurpose five of its FTEs

Double self-pay collections: Tools show how likely the patient is to pay

January 1, 2015

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Parkland Health & Hospital System doubled self-pay collections in the past year, in part due to a propensity-to-pay tool. Patient access staff collect an additional $100,000 a month.

Tools allow members of patient access staff to screen patients for financial need early in process

January 1, 2015

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Patients access departments are using technology such as web-based screening tools to identify financial need and collect from patients with high-deductible plans. To increase collections, patient access departments are:

Boost efficiency by integrating systems used by access — Minutes shaved off registration

January 1, 2015

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Patient access departments at Bon Secours Richmond (VA) Health System cut average registration times from 10 to five minutes by integrating systems.

More than 4 in 10 uninsured don’t know basic insurance terms

January 1, 2015

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Findings from a recent survey by Kaiser Family Foundation in Menlo Park, CA, suggest that some people who stand to benefit from the law struggle to understand how coverage works.

New payment portals aren’t just for copays: They are an ‘easy, self-service’ option

January 1, 2015

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New payment portals incorporate complex liability estimation and prior balances, but many patients still need patient access employees to explain out-of-pocket expenses.

Patients soon `will self-everything’ — Apps to revolutionize registration

January 1, 2015

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Patients using mobile phone apps soon will perform many functions of the registration process, according to revenue cycle experts interviewed by Hospital Access Management.

Here is how patient access areas are handling Ebola screening

January 1, 2015

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Patient access staff at St. Francis Hospital and Medical Center in Hartford, CT, ask these Ebola screening questions at all access points, including pre-registration, call centers, and arrival areas.

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Workplace violence a growing threat

Tools allow registration staff to collect deductibles in addition to collecting copays

Department repurposes 5 FTEs with automation — Access operations ‘completely changed’

Double self-pay collections: Tools show how likely the patient is to pay

Tools allow members of patient access staff to screen patients for financial need early in process

Boost efficiency by integrating systems used by access — Minutes shaved off registration

More than 4 in 10 uninsured don’t know basic insurance terms

New payment portals aren’t just for copays: They are an ‘easy, self-service’ option

Patients soon `will self-everything’ — Apps to revolutionize registration

Here is how patient access areas are handling Ebola screening

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