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  • The Quality-Cost Connection: Telling the patient satisfaction story

    Many health care organizations are gathering feedback from patients to determine their satisfaction with health services. Armed with this information, senior leaders and managers can establish customer-driven process improvement priorities and make more informed process redesign decisions.
  • Patient Satisfaction Planner: Program targets patient, physician satisfaction

    A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physicians office and identifying issues much earlier in the process issues that might affect length of stay (LOS).
  • CAFTA will harm HIV care, according to critics

    Creation of a Central American Free Trade Agreement (CAFTA) will result in more deaths from AIDS in the Central American nations participating in the agreement, charge several organizations that work to provide health care to poor populations.
  • Study: HIV diagnosis won’t stop unprotected sex

    Research in an inner-city population has showed that many of the people, particularly women, diagnosed with HIV infection continued to engage in unprotected sex after their diagnosis and prevention education.
  • UCB Pharma and FDA issue advisory letter

    UCB Pharma Inc. and the Food and Drug Administration recently issued a Dear health care professional letter advising health care professionals of the risk of dispensing errors between lopinavir/ritonavir (Kaletra), an antiretroviral, and levetiracetam (Keppra), an antiepileptic drug.
  • Legal Review & Commentary: Hospital, couple disagree on embryos’ storage: Confidential settlement reached

    A university hospital harvested and stored 28 embryos for a couple who had been unsuccessful in conceiving a child. Ten years later, the hospital disposed of the embryos, believing that the failure on the part of the couple to respond to notices that the hospital was going to take such action indicated their concurrence to have the embryos destroyed. When the couple later sought to have the embryos implanted, they were no longer available, and they sued the providers.
  • Latest global data show a disturbing trend

    According to UNAIDS in Geneva, the HIV/AIDS epidemic is growing despite the worlds attention and efforts at increasing prevention and treatment efforts.
  • Risk management making its way into clinical trials

    Developing and adhering to a solid risk management strategy is an important foundation for preparing for the possibility of clinical trial problems, including those pertaining to patient safety, regulatory issues, and civil suits, experts say.
  • Data monitoring can affect risk management 

    Christopher Gallen, MD, PhD, vice president and chief of operations for clinical research and development at Wyeth in Collegeville, PA, highlights some strategies developed at Wyeth that are designed to help improve the clinical trials process and manage risk.
  • Informed consent process at center of another suit

    In March, members of the Havasupai Indian Tribe of northwestern Arizona filed two federal lawsuits seeking a total of $75 million in damages against Arizona State University (ASU), the Arizona Board of Regents, and three university researchers. The lawsuit claims that blood samples taken from tribe members as part of a diabetes study were destroyed, lost, or used in studies of schizophrenia, inbreeding, and population migration without the donors consent.