Articles Tagged With: access
-
Access leaders: Telecommuters are more productive
Patient access managers might envision employees working from home getting very little done due to ringing doorbells, kids playing, or housework getting in the way of work.
However, the opposite to is true. -
Encourage staff to move within revenue cycle
Patient access employees are alerted to any openings within the entire revenue cycle at Riverside Regional Health System in Newport News, VA. Managers actively encourage them to apply for higher-tier jobs that become available.
-
Look outside your department to move up quickly in patient access
Patient access employees at Riverside Regional Health System in Newport News, VA, are promoted based on a new tier system implemented in December 2014.
-
Department reaches million-dollar milestone
Tips for celebrating successes in the patient access department.
-
$4.8 million gained in self-pay revenue: Identify patients’ ‘hidden’ coverage
Patient access leaders at Unity Point Health System — Rock Island increased revenue by $4.8 million by identifying current coverage and obtaining Medicaid coverage for self-pay patients.
-
Collect in ED before or after discharge? Both methods have their challenges
The most daunting challenge of collecting in the emergency department setting involves the simple fact that ill, injured, and tired patients just want to go home, as opposed to having a discussion about how much money they owe.
-
Emergency department collections nearly double with price estimates
Rising deductibles and lack of information on out-of-pocket costs make emergency department collections difficult, but patient access departments are succeeding with tools and training. Collections at Genesis Health System nearly doubled with a payment estimate tool, and collections rose by 10% at Cooper Health System because staff ask consistently.
-
System made changes to stop ‘no authorizations’
Methodist Le Bonheur Healthcare made changes to prevent clinically related denials.
-
Healthcare Access Personnel Week offers opportunity to celebrate with your staff
National Healthcare Access Personnel Week is scheduled for April 5-11, 2015, and is a weeklong celebration of people in the patient access profession. NAHAM offers resources. -
‘High patient dissatisfaction’ until wait times in registration were cut from 20 minutes to 8
Patient access leaders at Sutter Health often fielded complaints from patients about registration wait times. A new pre-registration process cut average registration wait times of 20 minutes to less than eight minutes.