Articles Tagged With: chatbot
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AI: Friend or Foe to IP & C, Healthcare Epidemiology?
Artificial intelligence chatbots, such as Chat Generative Pre-training Transformer (ChatGPT), are thought to have potential to eventually replace some straightforward infectious disease consultations. However, current technology does not yet instill confidence that the use of chatbots will be adequately accurate or safe for complex patient care. In addition, philosophical and ethical constraints raise doubt about the value of replacing specialist physician consultations.
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Remain Cautious When Using Chatbots to Provide Mental Healthcare
Consider these common, innocuous questions: Are you taking your medications as directed? You look a little upset — is everything OK? Do you need some urgent help? Now, consider if an AI tool, not a human therapist, asked a patient these questions, along with the issues of trust, privacy, and bias. Can humans and machines establish a bond?
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Chatbots Can Help Care Managers Provide Ethical Treatment
There is no way around it — health systems are facing an ongoing shortage of clinicians to meet the needs of patients who need longitudinal care management. For one system, chatbot technology turned out to be at least a partial solution.
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Chatbots and Technology Make Case Management Affordable, Efficient
Technology can help extend case management, improving efficiency and costs when managing large populations of at-risk patients. A chatbot tool can send patients daily text messages that provide information on self-care behaviors and ask them about their current health status. -
Digital Chatbot Helps Guide Patients Through Hospital Care
Banner Health is using “chatbots” in some of its EDs to help guide patients through the care process and improve satisfaction. Patients can interact with the chatbot in a conversational style on their cellphones to ask questions and stay informed about schedules, lab statuses, and other aspects of their experience.
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Digital Chatbot Helps Guide Patients Through Hospital Care
Chatbot interacts about eight times with each patient during their ED visit. Conversations include the opportunity for the patient to provide feedback, which is used to monitor patient satisfaction and identify opportunities for improvement.