Articles Tagged With: complaints
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Patient and Family Complaints Require Careful Response
Healthcare organizations should have processes for responding to complaints from patients and families. The nature and seriousness of the complaint will dictate how much of a response is required.
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Patterns of Egregious Physician Sexual Misconduct Require Ethical Response
If the perception is highly publicized cases of sexual misconduct go unpunished, this could erode public trust of physicians generally. Although those accused of sexual misconduct are entitled to due process and the presumption of innocence until proven guilty, all cases must be taken seriously and investigated thoroughly.
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Nursing License Complaints Must Be Taken Seriously, Avoided if Possible
A complaint filed against a nursing license can destroy a nurse’s career. It is crucial for risk managers and nurses to understand the risks and the best practices to protect against these complaints. -
Patient Access Staff Also at Risk for Burnout
Some red flags include increasing use of leaves and absenteeism and more complaints to management. It is up to leaders find creative ways to help registrars de-stress.
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OSHA Enforcement Prioritizing Hazards Related to COVID-19 Response
The Occupational Safety and Health Administration (OSHA) stated it will prioritize investigations of complaints, referrals, fatalities, and hospitalizations related to the COVID-19 pandemic. That means risk managers should prepare to respond effectively to employee complaints or OSHA queries.
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Ethical Concerns When Committing Psychiatric Patients Involuntarily
Hospitals continue to see a surge of psychiatric patients coming to their EDs. Some end up admitted involuntarily — and not always appropriately. Certain emerging patterns are ethically troubling.
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Patient Access in a ‘Fishbowl,’ Some Assume Registrar Is Doing Nothing
Investigations of complaints claiming registrars are unproductive might reveal that staff were on the phone with payers, experiencing computer downtime, or conversing with patients. This article will discuss steps patient access leaders can take to prevent complaints about delays.
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How to Respond to Clinicians’ Complaints About Delays in Registration
“How come you are asking so many questions? I need you to register this person now!” While well-meaning, such statements made by clinicians often are unfounded.
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Patient’s complaints of pain lead to incomplete exam and $2.2 million jury award
In 2012, a man involved in a logging accident severely injured his back. He was transported to a local hospital, where a physician ordered X-rays of the man’s back. During the course of the man’s X-rays, he complained of being in too much pain to complete the thoracic spine series the physician had ordered.
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Dramatically reduce complaints about access: Revamp your department’s approach
Patients who had prothrombin time/international normalized ratio labs drawn frequently at Thomas Jefferson University Hospital in Philadelphia often complained about having to wait when they came so often for the same lab services.