For decades, risk managers have tried to improve safety by encouraging patients and family members to speak up when they are concerned about care or suspect something might be wrong. Some progress has been made, but recent data suggest one group remains reluctant to speak up: the parents of pediatric patients.
As case managers work harder to meet their organizations’ patient engagement goals — particularly in the value-based care model — evidence-based tools can help them succeed. One such tool is the Patient Activation Measure, a scale that describes four stages of activation. Research showed the tool to be a valid and reliable instrument to measure activation and to help patients individualize care plans.