Articles Tagged With: super-users
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Monthly Calls Dramatically Cut ED Visits by Super-Users
Researchers at a Virginia hospital conducted a quality improvement project to get frequent ED visitors the care they needed and keep them out of the ED. The researchers identified the 50 top super-utilizing patients at Sentara Norfolk General Hospital’s ED in 2020 and contacted them about enrolling in a chronic care management program.
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Knowing More About Super-Users Prevents Unnecessary ED Visits
Frequent ED visitors account for 10% to 26% of all ED visits, and are responsible for a growing proportion of healthcare expenditures. The risk of ED super-use is more likely for older patients and those in poorer health. The most common diagnoses were low back pain, nausea and vomiting, chest pain, headache and migraine, urinary tract infection, and abdominal pain.