July 1st, 2021
View Archives Issues
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Not All Revenue Cycle Employees Want a Job That Is Patient-Facing
Sometimes, unhappy registrars find a better fit outside patient access. -
Put Entry-Level Patient Access Staff on Leadership Track
Years ago in patient access, a growth plan was rarely discussed with frontline team members. Patient access operates with a completely different mindset today. -
Some Departments See Safety Benefits in Biometrics; Others Press Pause
Flashy technology might be helpful to registrars, but some departments are experiencing problems. Others who have been using biometrics are considering abandoning the solution entirely. -
Same-Day Appointments Carry Value, But Auths Are Obstacle
Same-day appointments have become critical for hospitals trying to keep patients within their health system. This offering carries huge implications for patient satisfaction — and revenue. -
Incorrect Orders, Missing Auths Hinder Same-Day Scheduling
A Tennessee-based preservice manager explains how her facility overcomes obstacles to scheduling same-day appointments. -
‘The Patient Experience’ Includes Registration; Accurate Metrics Needed
Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived. -
Denial Prevention Tactics Are Front End-Focused
Revenue cycle departments spend lots of time and money appealing denied claims. However, some hospitals are diverting resources to the front end instead.