Hospital Access Management

When Handled by Right Registrar, Tough Patient Encounters Can End Well

Remaining sensitive to a patient’s circumstances often diffuses a difficult situation.

Niceness Counts: How Registrars De-Escalate Irate Patient Episodes

Registrars cannot always change what is upsetting someone. However, many have found that simply being nice is all that is needed.

Patients Seek In-Network Care, But Balance Billing Persists

Patient access staff have nothing whatsoever to do with bills patients receive from providers who turn out to be out of network. Still, staff need to respond effectively when it happens.

Once It Arrives, Quick Action on Registration Feedback Is Critical

Wait times probably are the most common complaint about registration. The issue seems simple at first — somebody waited longer than he or she wanted to. However, there often is more to it.

Tales of Good News: Patients Arrive as Self-Pay, Leave With Coverage

Establishing access to Medicaid or re-starting coverage that has lapsed is a lifeline for many sick patients.

Get It Right the First Time: Wrong CPT Code Means Denied Claim

Receiving payment for patient services rendered has everything to do with the entering the right Current Procedural Terminology codes. For patient access, it all starts with collecting accurate information from the beginning.