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    Home » Newsletters » Hospital Access Management

    Hospital Access Management

    www.reliasmedia.com

    December 1, 2019

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    As a valued subscriber to the wealth of resources published by Relias Media, we are sending this reminder that your new issue is now available online. The articles in this issue are listed below:

    For Patients, Self-Registration Options Mean More Control and Speedier Care

    People have become accustomed to digital boarding passes for airlines, self-checkout at grocery stores, and one-click shopping. In contrast, the registration process seems hopelessly antiquated. In theory at least, it is now possible for patients to do it all themselves.

    Read More

    Many Patients Self-Register, But Registrars Still There to Help at One Chicago Facility

    Recently, a medical center in Chicago added kiosks to some registration areas. The change went over well with most patients, but registrars remain to offer a friendly face and some help.

    Read More

    Networking Expertise Elevates Revenue Cycle Employees — and Their Departments

    Hospital employees in clinical areas have long recognized the value of networking with others in their field. Now more than ever, the same is true for their revenue cycle colleagues.

    Read More

    Patient Ambassadors Held to Same Standards as Five-Star Hotels

    For registrars at a New York City medical center, the ambassador role was a promotion on the same level as senior registrar. The job requires top-notch customer service skills, problem-solving, and standing for long periods.

    Read More

    Patients Will Compare Registration to Hotels, Retailers, and Restaurants

    Fair or not, patients compare their registration experience with the check-in process at a nice hotel, making reservations at their favorite Italian restaurant, or the ease of buying a new sweater online. How would your department measure up?

    Read More

    Cost and Transparency Top Issues Facing Revenue Cycle

    Will healthcare be able to change itself quickly enough, or will outside forces change the system in a way that may not be advantageous to consumers, providers, or insurers?

    Read More

    Revenue Cycle Needs Feedback From Patients and Family Advisors, Too

    Patient and family advisory committees give valuable input at many hospitals. Often, though, the focus is on clinical processes more so than the revenue cycle, even though both matter to patients and families.

    Read More

    Avoid Most Common HIPAA Violations With Best Practices, Education

    HIPAA breaches can happen even to the best prepared healthcare organizations, but knowing the most common failings can improve your chances of staying in the good graces of the Office for Civil Rights.

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    Enforcement Action Follows Predictable Path, Starts With a Letter

    The Office for Civil Rights usually has much less patience and understanding when the covered entity or business associate has not adopted required HIPAA policies and procedures, has not properly trained and retrained its employees (no less often than once per year), failed to conduct required periodic enterprise-wide risk assessments, or failed to investigate and report a breach timely.

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    Hospital Access Management

    View PDF
    Hospital Access Management (Vol. 38, No. 12) - December 2019
    December 1, 2019

    Table Of Contents

    For Patients, Self-Registration Options Mean More Control and Speedier Care

    Many Patients Self-Register, But Registrars Still There to Help at One Chicago Facility

    Networking Expertise Elevates Revenue Cycle Employees — and Their Departments

    Patient Ambassadors Held to Same Standards as Five-Star Hotels

    Patients Will Compare Registration to Hotels, Retailers, and Restaurants

    Cost and Transparency Top Issues Facing Revenue Cycle

    Revenue Cycle Needs Feedback From Patients and Family Advisors, Too

    Avoid Most Common HIPAA Violations With Best Practices, Education

    Enforcement Action Follows Predictable Path, Starts With a Letter

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