Hospital Access Management

Many Skeptical Patients Do Meet Financial Assistance Criteria

Millions of people are uninsured, unemployed, and unable to pay their hospital bills. Patient access is stepping in to offer all kinds of help.

Overall progress has largely stalled, and even eroded, since 2016.

Three million people were enrolled in short-term limited duration insurance in 2019, a 27% increase from the previous year.

Until recently, many hospitals were looking for ways to increase self-serve registration kiosks use. Priorities have changed, or at least expanded.

Registrars contend with dozens of health plans, some of which are almost exactly alike. Those details mean entire claims are denied.

Many health plans waived some authorization requirements during the COVID-19 pandemic, but the actual effect on revenue is unclear.