Hospital Access Management

Physicians, Patients Rarely Discuss Cost: Registrars Can Help

A lack of knowledge and a discomfort discussing money leads everyone to steer conversations in other directions.

Observation Status Is Issue in Claims Denials

Patient access should be documenting the true severity of a patient’s illness on day two or three of hospitalization. By that time, there is an actual diagnosis to support the need for admission.

Stop Surprise Bills by Identifying Out-of-Network Status Much Earlier

Identify any out-of-network providers as early as possible while there is time to do something about it. Hospitals should be sure payor networks are aligned, and that nobody who is out of network with the coverage is going to end up caring for the patient.

Despite Many Challenges, Patient Access Manages to Retain Staff

A career ladder and a sense of purpose might convince registrars to stick around.

Patients Want Good Answers on Cost of Care

Price-shopping patients are not interested in gross charges that do not take their individual insurance into account. Read how one department created a tool that provides tailored, detailed estimates.