In addition to great customer service skills and a thorough knowledge of insurance, emergency department registrars need “a sense of urgency,” says Candace Koutsoulieris, emergency department patient access manager at Florida Hospital Orlando.
Patient access leaders at Chicago-based Presence Health have received “fewer and fewer” complaints from patients regarding the balance that they owe, reports La’Queela Angel, director of patient payments.
When patient access employees started point-of-service collections at OSF Saint Anthony Medical Center in Rockford, IL, complaints were “few and far between,” says Nicole Fountain, CRCE-I, CHAM, revenue cycle director.
More than a year ago, the National Association of Healthcare Access Management offered recommendations recorded in the Office of the National Coordinator for Health Information Technology’s 2014 Patient Identification and Matching Final Report.
President Obama’s recent announcement that he is changing the Health Insurance Portability and Accountability Act to allow reporting of patients with mental health issues drew acclaim from gun control advocates, but the effect on healthcare providers was not clear. Read More
Responding to complaints that the Health Insurance Portability and Accountability Act sometimes makes it difficult for patients to obtain their own medical records, the Department of Health and Human Services Office for Civil Rights recently issued guidance to help people better exercise their existing rights for accessing that information.