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With a preservice financial clearance process, Cox Health increased annual point-of-service collections to $1.4 million from $800,000; Texas Health Resources’ collections rose from $8 million to $11 million.
If registration areas are understaffed during peak volumes, patient care, registration quality, and customer service all suffer.
Cross-training registrars improves patient satisfaction with shorter waits and improves employee satisfaction with opportunities to advance.
Patient access employees appreciate being asked to participate in projects, and the department benefits from their feedback.
About 150 hours a year in overtime is no longer needed in the patient access department at one facility because of a new “floater” position created several years ago.
Unidentified patients pose safety concerns because of the possibility of duplicate medical record creation and patient misidentification. Several approaches may help minimize safety concerns.
Patient access staff can interpret responses from insurance eligibility software incorrectly, causing lost revenue. This article provides tips to help prevent mistakes.
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