Hospital Access Management – May 1, 2020
May 1, 2020
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For Patient Access, COVID-19 Means ‘New Normal Every Day’
Countless news stories are reporting on what clinicians are facing in overwhelmed emergency departments and intensive care units during the COVID-19 pandemic. However, few people realize what is going on behind the scenes in patient access.
Registrars Redeployed to Cover Overwhelmed EDs
Facilities are shuffling staff to relieve emergency department staff trying to keep up with COVID-19 triage.
Revenue Cycle at Forefront of Organizational Changes
At hospitals across the United States, administrators had to quickly create effective processes to separate COVID-19 patients from other patients. Revenue cycle leaders have been closely involved in this.
Flexible Shifts Smooth Sudden Transition to Remote Work
Hospital registration has suddenly moved from face-to-face encounters that happen right when the patient presents, to a work queue-based task handled remotely.
Registration Areas with Low Volumes: ‘Great Deal of Down Time’
At some facilities, registrars may have little to work on during the COVID-19 crisis. Instead of intaking patients for elective procedures or collecting copays, these staffers are finding other ways to contribute.
Revamped ED Registration for COVID-19: ‘All Hands on Deck’
A detailed look at how registrars can help busy emergency department workers intake COVID-19 patients.
Financial Counseling During COVID-19: Mix of Old School, New Tech
Registrars working remotely still have to carry out regular duties, which calls for using some old and new tricks alike.