Hospital Peer Review – March 1, 2020
March 1, 2020
View Archives Issues
Indiana University Health is reducing hospital stays by providing patients with a bag of items before surgery that help them “tune up” their health and position them better to ward off hospital-acquired infections.
Any data system can affect a wide range of hospital operations, interacting with and possibly hindering the operation of other systems, as well as clinical and business operations. Those far-reaching effects can be underestimated, giving hospital leaders a false sense of the scope of the project they are undertaking. Successful implementation begins with hospital leaders identifying an accurate perspective on the work ahead.
A program in the Chicago area is demonstrating the value of tailoring discharge plans to the particular needs of elderly patients with little support outside the hospital. These “solo seniors” often face complex medical challenges after discharge and can experience high rates of readmission without help from family and friends. With hospitals facing significant penalties from 30-day readmissions, the program could be a model for hospitals to emulate.
Chatbot interacts about eight times with each patient during their ED visit. Conversations include the opportunity for the patient to provide feedback, which is used to monitor patient satisfaction and identify opportunities for improvement.