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Patient Education Management Archives

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  • Patient/provider communication critical — Pick the best method

    A series of patient testimonies videoed for a new initiative launched by the Agency for Healthcare Research and Quality (AHRQ) in Rockville, MD, this fall shows the benefit of two-way communication between clinicians and patients.
  • Teach patients to communicate

    A program initiated by Healthy York County Coalition in York, PA, trains any interested party to teach a program titled "It's Your Health, Take Charge."
  • Patient Education Management features staff education article and awards Gold Star

    This month we are adding new features to Patient Education Management (PEM). We want to recognize healthcare professionals who go "above and beyond" to dramatically improve patient education through unique and create approaches. From time to time, we will formally recognize their excellence by bestowing a "Gold Star Award," which will be indicated at the top of their story.
  • Orientation covers teaching/learning process

    Knowing how to develop an individualized teaching plan for patients is a skill each newly hired nurse must know at Massachusetts General Hospital in Boston. Therefore, a two-hour orientation gets them up to speed on how to access online resources to support the plan and document the teaching outcomes.
  • Venues supplement orientation instruction

    While a two-hour orientation on patient education provides a good introduction to resources and teaching methods at Massachusetts General Hospital in Boston, it is difficult to provide all the details in such a short time period, says Brian M. French, RN, BC, manager of The Maxwell & Eleanor Blum Patient and Family Learning Center and The Knight Simulation Program at the hospital.
  • Patients learn skills for cancer survivorship

    An education program to convert active cancer patients to cancer survivors called "Road to Wellness" has lofty goals, according to its author, Matthew Ballo, MD, professor of radiation oncology at M.D. Anderson Regional Care Center in the Bay Area, Nassau Bay, TX.
  • For better access, bring the library bedside

    To make sure patients have their questions answered and obtain the information they need, Jackie Davis, MLIS, consumer health librarian at Sharp Memorial Hospital in San Diego, CA, started a Health Ambassador Program.
  • Parents' literacy screen helps reduce costs

    A pilot program in which parents or caregivers of patients were screened for health literacy reduced healthcare costs and emergency department use for patients at Cook Children's Medical Center in Fort Worth, TX.
  • Coaching helps cut readmissions

    A year after Saint Joseph-London Hospital in London, KY, began a heart failure readmissions program, 30-day readmissions dropped from 27.7% to 15.9%. A similar program for patients admitted for acute myocardial infarctions (AMI) reduced the readmissions rate from 23% to 10% in a short time.
  • Infection prevention aimed at cancer patients

    Each year more than one million patients receive cancer treatment in an outpatient oncology clinic. Despite advances in oncology care, infections from community and healthcare settings remain a major cause of hospitalization and death among cancer patients receiving chemotherapy.
  • Smoking cessation is focus of publications

    The Sept. 28 issue of the "Health Care Innovations Exchange," available from the Agency for Healthcare Research and Quality (AHRQ) at, includes the following.
  • Best practices in patient safety

    The World Health Organization has published the "Multi-professional Patient Safety Curriculum Guide" to help educators around the world train health professionals to bring about improvements in patient safety.
  • Drug communications available in Spanish

    The Office of Communications at the Center for Drug Evaluation and Research has launched a pilot program to provide Spanish language versions of the agency's Drug Safety Communications (DSCs). The Spanish versions are available at