Patient-Focused Care and Satisfaction Archives – February 1, 1999
February 1, 1999
View Archives Issues
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Service recovery doesn’t mean showering unhappy patients with gifts
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Ten reasons to implement a service recovery program
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ED managers can reduce legal risks of complaints
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Can ‘shapes’ improve staff relationships?
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New dictation system cuts report turnaround for ED
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Know benefits, pitfalls of satisfaction measures
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Visual triggers promote continuity in care
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Creativity catches on with ED staff