Case Management Advisor
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Global Standards Help Improve Patient Safety and Outcomes
A Louisiana health system is improving safety and patient outcomes by expanding its use of barcodes and other tracking under the commonly used GS1 standards. The effort also is yielding better inventory management. Along the way, the health system developed a GS1 implementation program that other organizations can use.
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Rapid Assessment Zone Re-Engineers Patient Intake Process, Expedites Care
In the continuing quest to minimize wait times and enhance operational efficiency, clinicians and administrators have developed many patient flow models, most of which tend to work best in EDs with specific characteristics or patient populations. Sometimes, a unique model emerges that is worth considering for ED leaders who suspect there is more they could do to optimize their resources and serve patients more efficiently.
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CMSA Launches New Guidelines for Case Management Adherence
The Case Management Society of America is releasing its 2020 Case Management Adherence Guidelines to provide case managers with tactics for improving population health. The guidelines are designed to assist case managers and case management leaders in all practice settings.
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Palliative Care Professionals Say Capacity Must Be Expanded
Thousands of people with serious illness from COVID-19 need palliative care at a time when this typically scarce resource is stretched thinner than ever before. Palliative care professionals held a webinar in the early days of the outbreak in New York City to discuss how their knowledge and resources could be used to help the many people in need.
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Telehealth Intervention Provides Solutions for Era of Social Distancing
A recent study revealed how healthcare organizations can design a telehealth pilot program for elderly and at-risk populations with long-term health conditions. Researchers found that using the Model for Developing Complex Interventions in Nursing, healthcare providers could design a multifaceted telehealth intervention to minimize reinstitutionalization of people with multiple chronic conditions.
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COVID-19 Devastates At-Risk Populations
The COVID-19 pandemic appears to have a devastating effect on people with chronic diseases or who are immunosuppressed, are older, or obese. In other words, the people most at risk of serious illness from the disease are the same people case managers help each day. Case managers should focus more on remote case management, taking the pandemic into account as they contact and monitor patients.
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Revisiting the 5 Domains of High Reliability
For the past several years, there has been a keen focus in healthcare on high reliability, the idea of operating in such a way as to prevent or avoid serious harm or mistakes. But how does the concept translate into actions that clinicians and administrators can use to make progress?
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Digital Chatbot Helps Guide Patients Through Hospital Care
Banner Health is using “chatbots” in some of its EDs to help guide patients through the care process and improve satisfaction. Patients can interact with the chatbot in a conversational style on their cellphones to ask questions and stay informed about schedules, lab statuses, and other aspects of their experience.
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Can Telemedicine Deliver High-Quality Geriatric Care to Rural EDs?
More than 100 U.S. EDs that have achieved some level of credit through the Geriatric Emergency Department Accreditation (GEDA) program. These EDs have taken specific steps to better meet the needs of older patients who present to the ED according to Geriatric Emergency Department Guidelines, established in 2013. However, recognizing that smaller, rural hospitals often do not have the training or resources to meet GEDA standards, researchers are determining if telemedicine technology can be leveraged to make this accreditation available to these facilities.
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Study Highlights Effects of Case Management on Reducing Readmissions
A recent study revealed that case management programs helped improve hospital quality and led to reductions in hospital readmission rates. Hospitals that collaborated with home health agencies, used telehealth, or made house calls experienced lower readmission rates related to pneumonia. Case management services and referrals to home health agencies were among the main factors that affected readmission rates.