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It's unlikely that many patient access professionals are seeing huge raises these days. "With the economy as it's been, I would imagine increases are minimal and folks are scrambling to hold on to their jobs," says Peter Kraus, CHAM, CPAR, a business analyst with patient financial services at Emory University Hospital in Atlanta.
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Imagine one person complaining nonstop about everything from rude patients to out-of-ink pens. Over time, that individual can manage to undo hours of hard work and morale-boosting initiatives, and send your customer service crumbling.
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You might receive a citation from the U.S. Occupational Safety and Health Administration if you fail to assess respiratory hazards related to 2009 H1N1, don't use various methods to reduce employee exposure or fail to consider respirators other than N95s when there is a shortage.
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The Medicare Secondary Payer questionnaire is not complete. The Medicare number is missing from a replacement plan. The subscriber name or date of birth is a mismatch. An account has incorrect insurance coded for third-party liability.
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Is your patient access staff familiar with federal requirements for giving patients information on how to file complaints or grievances?
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No one can escape the reverberations of this economic downturn. Yet while employee health professionals weather the realities of trying to do more with less, they also are more vital than ever to their hospital's operations.
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One-third of occupational health practitioners have faced pressure from employers or workers to undertreat and underreport work-related injuries, according to a report by the U.S. Government Accountability Office (GAO), an investigative arm of Congress.
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Don't come to work sick. Perform hand hygiene after all patient contacts or after shaking someone's hand. Report any flu-like symptoms.
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With federal officials requiring the use of N95 respirators for H1N1 pandemic influenza A patients, an emergency services nurse provides a clinical tip to properly use the masks without contaminating them.
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Floor covering and floor cleaners may seem like subjects for a facilities manager and not occupational health professionals. But flooring is a critical aspect of one of the most common injuries in hospitals.