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As penalties rise for readmissions, it is critical for hospitals to implement and support continuity of care initiatives as patients transition from one level of care to another.
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Patient access areas are moving financial discussions earlier in the process to give patients detailed information about their coverage. At Sutter Health, upfront collections rose by 25% as a result of giving price estimates when pre-registering patients.
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A Patient Contact Center At Pittsburgh-based UPMC Handles Scheduling, Discharge Planning, And Collection Of Unpaid Balances For More Than A Dozen Hospitals And 23 Specialties.
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A growing number of patient access areas offer self-service options with online registration or kiosks. Registration times decreased by almost 50% after kiosks were implemented at five of Integris Healths hospitals.
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All patient access employees in Mercy Hospital Springfield (MO)s main admitting area are required to sign a Customer Service Interaction Plan.
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Google Glass, the eyeglass-like device that provides constant computer access, takes photographs, and streams live video, has been used during surgery at some facilities, but there have been questions about whether some uses would violate the Health Insurance Portability and Accountability Act (HIPAA).
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The Department of Health and Human Services (HHS) Office of Civil Rights (OCR) will begin conducting desk audits for compliance with the Health Insurance Portability and Accountability Act (HIPAA) in October 2014. These audits will be conducted remotely by requesting compliance documentation.
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For the second year in a row, Humana ranked first in overall performance among 148 payers, according to the 2014 PayerView Report, an annual report from athenahealth in Watertown, MA.
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Two organizations will pay a combined $4.8 million to settle a case sparked by a breach of protected health information (PHI). The settlement is the largest ever for a violation of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
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At Ronald Reagan UCLA Medical Center in Los Angeles, patient access managers interview 15 patients each month.