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When it came to streamlining the way patients, referring physicians, and other interested parties contact Geisinger Health System in Danville, PA, for various access-related services, it seems that one good idea led to another.
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The Centers for Medicare & Medicaid Services has published a revised survey instrument and proposed administration instructions for the patient perceptions of care survey known as HCAHPS (Hospital Consumer Assessment of Health Plans).
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Its just gotten much easier for Joint Commission on Accreditation of Healthcare Organizations surveyors to size up how your organization compares to others. The ORYX and core measure data are part of the Joint Commissions initiative to look at hospitals in a more uniform manner, so they can compare one hospital to another, explains Judy Homa-Lowry, RN, MS, CPHQ, president of Homa-Lowry Healthcare Consulting, based in Metamora, MI.
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In outpatient surgery, a patients pain is treated immediately after surgery, and patients are sent home. However, the pain control after discharge may be more important than the initial treatment at the bedside, says Elaine A. Yellen, RN, PhD, assistant professor at Texas A&M University - Corpus Christi.
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If an obviously upset patient told a nurse that
he thought he remembered his surgery taking place, would appropriate steps be taken, or would the patients complaint be dismissed or ignored?
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If a devastating medical error occurred at your organization, would all the involved parties feel free to discuss the circumstances candidly and openly? Too often, the answer is no, and with good reason, says Jeffrey Driver, chief risk officer and director of the risk management department at Stanford (CA) Hospital & Clinics and presi-dent of the American Society for Healthcare Risk Management.
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A 54-year-old man presented to the emergency department (ED) with chest pain, and the emergency physician performed an initial evaluation, including an electrocardiogram and cardiac markers, but they didnt reveal a diagnosis.
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A number of hospitals across the country have found they can drastically reduce the cost of staff salaries, while at the same time ensuring full nursing shifts, through shift bidding. This on-line vehicle also has been shown to boost staff morale while improving patient care and satisfaction.
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A patient is about to be admitted to your hospital but first goes
on-line to the Joint Commission on Accreditation of Healthcare Organizations new Quality Check web site.
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If your organization is ranked as having lower mortality rates for heart attack patients than any other hospital in your community, your public relations staff probably would want to jump all over this for their next promotional campaign.