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One-on-one coaching is a new aspect of call center training that is as important as the usual focus on customer service skills and keeping the calls flowing in a timely manner, says Katherine Dean, SPHR, a partner in Banks & Dean, an international professional services firm based in Toronto.
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A HIPAA-related criminal conviction has drawn attention to the seriousness of violations regarding protected health information and should be used as an object lesson in access training initiatives, suggests Michelle Masucci, JD, counsel in the health services group for the law firm of Nixon Peabody, LLC, in Garden City, NY.
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Illinois hospitals are in the process of developing procedures for fielding questions about the Hospital Report Card Act, an Illinois law that became effective in January.
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One of the challenges faced by clinicians and investigations in accumulating data that might be used for research, is to determine the rules that apply to ensure its availability if and when the research moves forward.
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Patients who participate in clinical trials not only have access to newer, experimental treatments, they also have access to more routine medical checkups and state-of-the-art technologies. For people with serious illnesses, and those without access to routine medical care, participation can make a significant difference in their care. Yet for many women, participation in medical research studies is still not an option.
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Genetic therapies are rapidly moving from the laboratory into the clinical setting, with more investigators testing experimental gene delivery systems and therapies designed to fundamentally alter our bodies to prevent or treat disease.
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Efforts to improve clinical trial participation among medically underserved populations often overlook one group in particular, say some cancer researchers in California.
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The very idea of deciding when to waive parental permission or allow investigators to inquire into a teenagers sexual history and drug use may make some IRBs a little nervous. But experts in socio-behavioral research involving adolescents say such situations are common and typically involve less than normal risk.
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Several leading medical and science journals fail to enforce their own policies for disclosing financial conflicts of interest among contributing authors, according to a study released July 12 by the nonprofit Center for Science in the Public Interest (CSPI).
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Outpatient surgery managers are taking notice of 31 lawsuits that have been filed against nearly 300 nonprofit hospitals and the Chicago-based American Hospital Association (AHA) in federal court since June. The lawsuits claim some tax-exempt hospitals charged uninsured patients more than insured ones or that they use aggressive collection practices against low-income patients.
