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These days, access is seeing many patients who simply cannot pay what they're told they owe. In light of this reality, staff will need to be ready for some uncomfortable moments.
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Common obstacles in good communication between patient access departments and physician offices include: duplication of patient demographic data, communication barriers due to turnover in physician practices, or discrepancies in physician billing requirements vs. hospital requirements.
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To avoid making a bad situation worse, your staff should be prepared to smooth things over before an angry patient walks away. This sounds difficult, but can be surprisingly simple.
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Regardless of the reason, an upset, disgruntled patient is dangerous for your department.
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The U.S. Department of Health and Human Services has published an interim final rule incorporating provisions of the Health Information Technology for Clinical and Economic Health (HITECH) Act related to HIPAA violations that significantly increase the penalties it can levee against employers and health care providers.
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What's the most common complaint that Amy M. Kirkland, CHAA, patient access team leader for the emergency department at Palmetto Health Richland in Columbia, SC, hears from patients? Hands down, it involves frustration over long wait times.
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When patients don't follow their discharge instructions and end up back in the hospital, it may be that they simply don't understand what they were supposed to do at home.
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By working closely with a carefully chosen network of skilled nursing facilities, The Methodist Hospital in Houston has smoothed the transitions in care for patients being discharged to the facilities.
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Not long ago, the ED at Palisades Medical Center in North Bergen, NJ, was struggling with waiting times hovering at about four hours.
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In just four months after the launch of an intensive compliance documentation management program (CDMP) Bon Secours St. Francis Health System's Medicare case mix index increased significantly.