Case Management Insider

Elements to consider to chose a candidate

By Toni Cesta, PhD, RN, FAAN
Senior Vice President
Lutheran Medical Center
Brooklyn, NY

Most of the items in in the box "Characteristics and Core Competencies of Potential Candidates" (below) are inherent and/or learned over time. If the candidate does not have experience as a case manager, you can teach them what they need to know; however, you want to have some sense that they come to the position with at least half of the talents listed in that box. You provide the rest.

Inherent skills, years of knowledge, and clinical experience cannot be taught on a classroom or on the job. These are the foundation upon which the case management skill set is built. Without that strong foundation, you cannot expect your staff to grow and flourish and you will be always trying to fit square pegs in round holes. It will never work no matter how hard you try.

Also provide time for the candidate to interview with other key members of the interdisciplinary team. If these individuals are involved in the decision-making process, they will be much more likely to support your candidate once they are hired and start in the position. Some of the key stakeholders to include would be the nurse manager, representative case managers, representative social workers, physicians, and other case management leaders in the department

If you don't make the selection in isolation, you will have a much greater chance of having your candidate accepted and ultimately successful in their new role.

In addition to the skills listed in the box, there are other elements to consider in your candidate:

  • core competencies (see box, Characteristics and core competencies of potential candidates, beow);
  • educational preparation;
  • certification in case management;
  • clinical experience;
  • case management experience.

Characteristics, Core Competencies of Potential Candidates

  • 3- 5 years of clinical experience when possible
  • Team-working skills
  • Time management skills
  • Decision-making and problem-solving skills
  • Critical thinking
  • Organizational skills
  • Ability to delegate
  • Verbal and written communication skills
  • Political acumen
  • Tolerance and patience
  • Commitment to the position and to the organization
  • Ability to teach patients
  • Comfort with change
  • Conflict resolution skills
  • Leadership potential