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<p>Imagine you are trying desperately to reduce your fall rate and you have instituted a program with bed alarms for patients who meet certain criteria. You may find yourself really pleased to note a reduction in falls, but at the same time you are noticing your patient satisfaction scores are taking a hit. Patients are talking about the noise of alarms, of feeling infantilized, of their sense of control being taken away. Is there a link? Maybe, according to an editorial in the <em>American Journal of Medical Quality</em>.<sup>1</sup></p>

The conflict between quality and patient experience

Can both be good?