The Center for Care Innovation in San Francisco has launched a new Web-based resource dedicated to care integration. Seated on its knowledge center page, the site was designed to help “break down the silos” says Nwando Olayiwola, MD, MD, MPH, FAAFP, associate director of the UC San Francisco Center for Excellence in Primary Care, one of the investigators responsible for the material on the site. “There is primary care, pharmacy, specialists, hospital — and no one knows what’s going on with everyone else,” she says. “But patients need great communication.”

The website is an attempt to identify best practices for integration, collating strategies that have worked for other organizations, says Ashley Rubin, MS, evaluations analyst at the Department of Family Medicine at UC San Francisco. Rubin did a lot of the heavy lifting in terms of research and writing for the site.

Along with the best practices, there are interviews with a dozen innovators who shared problems they had related to care integration and how they solved them. More such stories will be added in the coming months.

For more information on this topic contact:

  • Ashley Rubin, MS, Evaluations Analyst, Department of Family Medicine, UC San Francisco. Email:
  • Nwando Olayiwola, MD, MD, MPH, FAAFP, Associate Director, Center for Excellence in Primary Care, UC San Francisco. Email: