Risk managers should disclose errors to staff, not just to the patient
Medical errors can be used as teaching opportunities for staff. A Boston hospital routinely disseminates information about errors to staff.
- There is a risk that the information could be used against the hospital in a lawsuit.
- The hospital uses a newsletter to inform the staff.
- Many Of The Stories Come From The Risk Management Department.
Most hospitals have embraced the idea of disclosing medical errors to the patient and family members, but Brigham and Women’s Hospital in Boston goes a step further by informing all staff about these incidents. The policy could provide information to be used against the hospital in litigation, the risk manager says, but educating staff and improving patient safety are worth the risk.
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