To achieve better results for surgical patients, hospitals tend to focus on technical issues such as surgeons’ skills and operating room equipment. However, a non-technical factor, the so-called “safety culture,” might be equally important in delivering high-quality patient care, a team of investigators report in a study published online in the Journal of the American College of Surgeons in advance of print publication.
“The non-technical skills of care coordination, teamwork, and ownership over the delivery of care are measured as safety culture,” said lead study author Martin Makary, MD, MPH, FACS, professor of surgery and health policy & management at Johns Hopkins University School of Medicine, Baltimore. “Anybody who cares for patients knows that a hospital’s culture contributes to a patient’s outcome, and this study affirmed that observation.”
Makary defined safety culture as “the organizational characteristics of delivering great care” and the attitude of “how we do things around here.” He added, “It’s a compilation of burnout, perceptions of management, the connectedness of care, and staff’s willingness to speak up when they have a concern.”
The study results, first presented at the annual meeting of the American Medical Research Symposium, measured 12 safety culture factors that influenced rates of a specific complication, surgical site infection (SSI) after colon procedures, at seven Minnesota hospitals. The hospitals’ average size was 168 beds. SSI rates after surgery at the hospitals ranged from 0-30%, with an average rate of 11.3%, and surgical unit safety culture scores ranged from 16-92 on a percent-positive scale. (An abstract of the study is available online at http://tinyurl.com/zqya374.)
The study is one of the first to evaluate the impact of an organization’s teamwork and safety culture on patient outcomes. Researchers used a cross-sectional sample from the Minnesota Hospital Association to combine safety culture survey data with SSIs after colon operations during 2013. The hospitals were surveyed using the Hospital Survey on Patient Safety Culture, conducted by the Agency for Healthcare Research and Quality to help hospitals assess the culture of safety in their institutions. (A database of the survey results is available online at http://tinyurl.com/z6q6ymm.)
Of the 12 safety culture factors measured, 10 were found to influence the rates of SSI after colon operations: overall perceptions of patient safety, teamwork across units, organizational learning, feedback and communication about error, management support for patient safety, teamwork within units, communication openness, supervisor/manager expectations of actions promoting safety, non-punitive response to error, and frequency of events reported. The two safety factors not associated with infection rates were handoffs and transitions — the transfer of care of a patient from one care team to another, such as from the recovery room to the hospital floor or from one nursing shift to the next — and staffing.
Feedback and communication after errors (the learning hospital response) had the widest variation among surveyed hospitals, ranging from 21-79% positive, while the smallest variation was in scores for teamwork across units, with a range from 24-49%.
The study illustrated the significance of three characteristics of good safety culture: an ability and willingness to learn from past mistakes, a high degree of interest in adopting best practices, and an ability to collaborate to benchmark performance, Makary said.
“The study supports what many surgeons have known for a long time, and that is that the organizational culture matters,” Makary said. “While we have traditionally only studied the incremental patient benefits of different medications and surgical interventions, it turns out that organizational culture has a big impact on patient outcomes.”