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To kick off their project to improve handoffs at South Shore Hospital in South Weymouth, MA, Lisa Nolan, RN, AD, a nurse in the surgical ICU, and ED nurse Nicole Howley, RN, BSN, began with a survey to help them find the root causes of poor handoffs.
They sent a survey to the ICU and ED nurses, and 30% responded — a rate higher than expected. The survey used these questions:
The South Shore team also developed an ED/ICU Transfer Checklist to ensure proper procedures are followed and to identify any lack of cooperation between departments. The following is the checklist nurses complete after report and patient transfer to ICU:
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