Consider these compliance education models
Consider these compliance education models
Here are several specific types of compliance training compliance officers should consider, according to Glenna Jackson, vice president for compliance at the Baltimore-based Medstar Health, and Christine Hogan-Newgren, vice president for compliance and internal audit at Benedictine Health System in Duluth, MN:
s Stand-up training. Jackson says one advantage of stand-up training is the ability to reach a wide audience in a short period of time. But while a consistent message is delivered, it is often difficult to stimulate discussion and track participation. Stand-up training required Hogan-Newgren to travel to each facility and provide that training directly. While individual contact is important, it was almost impossible logistically, she says.
Instead, Hogan-Newgren opted to do concise personal presentations for her board, and a "unified leadership team" composed of management staff from every organization (she gave presentations to the team.)
- Train the trainer. Hogan-Newgren says Benedictine utilizes train-the-trainer sessions that are tailored by department. Designated compliance coordinators from each facility are used as a task force to provide review, feedback, and criticism.
Hogan-Newgren says that created immediate buy-in and facilitated rapid implementation, because all of the facilities knew exactly what the expectations were. Meanwhile, compliance coordinators are encouraged to keep in touch with their administrators to increase awareness.
- Case studies. Jackson says she approached the use of case studies with some caution out of fear that it would be very time-consuming. "But this really paid off, because all of a sudden, the training really began to speak to the various groups," she reports. Jackson says examples were developed in cooperation with individual departments such as cardiology and home health that were being trained. "Case studies worked out very well, and helped increase people’s problem-solving abilities, which was our goal," she says.
- Tracking and documenting training. "The OIG [Department of Health and Human Services’ Office of Inspector General] will not believe that you have training unless you have evidence of that training," warns Jackson.
MedStar has used different methods to track and record its compliance training. Ultimately, MedStar made managers responsible for tracking the training of the people who report to them. Managers then receive lists of their employees generated from human resources to confirm training and makeup sessions are scheduled. MedStar also has added a compliance training certification requirement to employee evaluations. "You don’t get your evaluation at the end of the year unless you can show the certificate that you have had compliance training," she says.
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