JCAHO hot button’ on patient education

Health care systems undergoing a survey by the Oakbrook Terrace, IL-based Joint Commission on Accreditation of Healthcare Organizations must have consistent education standards throughout their organizations, warns Janette Helm, MA, RN, CHES. Helm is director of education and training for Johnson Memorial Hospital in Franklin, IN.

Helm, who recently participated in a survey at her institution, says information and materials must be consistent. That policy includes parts of your health care system that are off-site, such as physician practices and rural clinics.

You don’t have to have the exact same materials or documentation forms as long as the content is the same, she explains. "They want to know that off-site locations are using the same education standards and guidelines as the main hospital site."

[Editor’s note: For additional information, contact: Janette Helm, MA, RN, CHES, Director of Education and Training, 1125 West Jefferson St., P.O. Box 549, Franklin, IN 46131. Phone: (317) 736-3239. Fax: (317) 736-2692. E-mail:]