9 Sentences for Success
9 Sentences for Success
Susan Hogeland, CAE, executive director of the California Academy of Family Physicians, and her colleague Laura Johnson Morasch, MPH, director of medical practice affairs, came up with an eclectic list of resolutions (see related story, p. 1) every practice should make:
1. I will reinvest profits in my practice to improve patient care systems.
2. I will purchase the best equipment for my office to enhance patient satisfaction and improve outcomes for those who seek my care.
3. I will work with my office staff and train them so they may deliver professional, personal service to our patients.
4. I will read every contract I sign and be sure to contact an attorney when I have pressing legal questions regarding contracts or otherwise.
5. I will increasingly utilize computers and other emerging technologies to improve office efficiency and enhance patient care.
6. I will check in with my patients regularly to ensure that all their health care needs are being met and hear their suggestions for improvement.
7. I will respond to the challenges of the changing health care environment with supreme dedication to providing high-quality patient care while remaining open to new care delivery systems and models.
8. I will seek avenues for involvement in my medical community and pursue opportunities for community service.
9. I will challenge my own assumptions about the things I do and their impact on my patients, and I will begin analyzing the care I give in terms of beneficial outcomes.
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