Articles Tagged With: AHRQ
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Home visits help members avoid preterm births
A combination of telephonic case management and home visits has helped Optima Health decrease preterm births and low-birth-weight infants. -
Discharge Planning Advisor: Sutter program addresses homeless housing, care
A two-pronged initiative under way at Sutter Medical Center in Sacramento, CA, aims to provide interim housing for homeless patients who need home support services or assistance with medications as well as reduce the use of the hospital emergency departments (EDs) for primary care among homeless patients. -
Telepharmacy helps to improve pharmacy services
A 25-bed critical access hospital that wanted to improve pharmacy services through use of automated dispensing machines and remote pharmacist review of orders found telepharmacy could help it achieve its objectives, a researcher found. -
Full July 1, 2007 Issue in PDF
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Special training required for call center environment
Customer service training is a crucial -- but sometimes forgotten -- piece of the training needed to prepare call center employees for the demands of the job, says Judith Brown, president of Chicago-based Brown Healthcare Consulting.