Articles Tagged With: access
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Discharge planning proposed rule focuses on patient preferences
The Centers for Medicare & Medicaid Services has proposed to revise the discharge planning requirements that hospitals, including long-term care hospitals and inpatient rehabilitation facilities, critical access hospitals, and home health agencies, must meet in order to participate in the Medicare and Medicaid programs.
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Update on regs on phone calls to patients
Patient access managers who question whether a separate consent is needed to contact patients regarding appointments or pre-registration can be reassured by a new ruling, according to Michael Sciarabba, chair of the National Association of Healthcare Access Management’s Public Policy and Government Relations Committee.
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Some patients find self-reg kiosks to be impersonal — Combat dissatisfaction
Customer service was “front and center” when registration kiosks were rolled out in July 2015 at the South Lobby and Heart Hospital registration departments at Edward Hospital & Health Services and Elmhurst Memorial Healthcare in Naperville, IL, says Miguel Vigo IV, revenue cycle system director of the Patient Access and Pre-Service Center.
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More data on patient equal a better experience
The patient access experience can be enhanced dramatically by “retail-type technology,” according to Katherine H. Murphy, vice president of sales consulting in the Oakbrook Terrace, IL, office of Experian Health, a provider of technology for hospitals and healthcare providers.
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Satisfaction-boosting self-registration has limits, but patients want more
Patient access departments routinely use electronic tools to verify insurance, identify patients, and check eligibility, but what about keeping patients happy?
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Dramatically reduce complaints about access: Revamp your department’s approach
Patients who had prothrombin time/international normalized ratio labs drawn frequently at Thomas Jefferson University Hospital in Philadelphia often complained about having to wait when they came so often for the same lab services.
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Spotlight on ‘the patient experience’ in access: Registration sets the tone
When patient access leaders at Charlotte, NC-based Carolinas HealthCare System created a new customer service training class, they decided to call it “First Face, Last Face.”
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62% of self-pays obtain coverage
Self-pay patients are converted to some type of coverage 62% of the time at West Valley Medical Center in Caldwell, ID, reports patient access director Jennifer Bette. The department uses these approaches:
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Leaders: Telecommuting worries largely unfounded
Common concerns about telecommuting for patient access areas.
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Access leaders: Telecommuters are more productive
Patient access managers might envision employees working from home getting very little done due to ringing doorbells, kids playing, or housework getting in the way of work.