Articles Tagged With: patient
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Dramatically reduce complaints about access: Revamp your department’s approach
Patients who had prothrombin time/international normalized ratio labs drawn frequently at Thomas Jefferson University Hospital in Philadelphia often complained about having to wait when they came so often for the same lab services.
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Spotlight on ‘the patient experience’ in access: Registration sets the tone
When patient access leaders at Charlotte, NC-based Carolinas HealthCare System created a new customer service training class, they decided to call it “First Face, Last Face.”
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HAM spotlights patient satisfaction
This month’s Hospital Access Management is a special issue on “the patient experience” and the important role of patient access. Our cover story reports on best practices to boost patient satisfaction in registration areas.
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ACO teams with post-acute providers for improved care coordination
As part of its efforts to provide better coordinated care to Medicare beneficiaries at a lower cost, the Michigan Pioneer Accountable Care Organization at Detroit Medical Center has partnered with post-acute providers and works with them face to face to coordinate care and ensure that patients get what they need in a timely manner.
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Talk to each other to improve patient care, reduce readmissions
When hospital staff start examining the reasons patients are being readmitted, the famous line from the movie Cool Hand Luke may come to mind: “What we’ve got here is failure to communicate.”
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Full August 1, 2007 Issue in PDF
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NC nurses examining policy on assisting in executions
Physician groups' opposition to doctors participating in death penalty executions has put a moratorium on prisoner executions in North Carolina for nearly a year. -
Trends in Hospice: Palliative Care Growth
This story covers the recent growth of palliative care programs in the hospice industry. -
News Briefs
The Journal of the American College of Surgeons (JACS) devoted its June 2007 issue to a quality measurement program called the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP). -
Fiscal Fitness: How States Cope: States' fiscal situations ease: NGA cautions adding to base budget
The June 2007 Fiscal Survey of States issued by the National Governors Association (NGA) and National Association of State Budget Officers (NASBO) reported stable state financial conditions in FY 2007 and the prospect of a steady FY 2008 for most states ...