Articles Tagged With: staff
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$6,000 saved by cross-training patient access staff
Patient access coordinator Erica Escobar recently justified the need for two new insurance verification positions at Chicago-based Norwegian American Hospital. She pointed to a recent change: The shift from Medicare and/or Medicaid insurance, to Medicare and/or Medicaid managed care organization plans.
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Patients, staff face challenges with POS collections
Before patient access leaders at Peoria, IL-based OSF Healthcare implemented a new point-of-service collection initiative, patients were asked for their opinion.
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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You can improve communication with your surgery staff — Here’s how
“The following sentence is true. The previous sentence is false.” Did you figure it out? Can you? These statements have driven compulsive individuals crazy over the years. It is the “liar’s paradox,” or pseudómenos lógos.
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Staff disciplined, investigations launched when patient ejected after discharge
A Florida hospital is under investigation and has reassigned three staff members who were involved with an incident in which a patient was removed from the facility against her will and then died outside the hospital.
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Tip on easy way to reduce overtime
Your staffing costs might be keeping you up at night, but here is one simple tip that can save you significant money: Change the schedule of your pay period from Monday through Friday to Tuesday through Monday.
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Hold staff accountable: Post ratings for all to see
Wendy M. Roach, director of patient access at Advocate Good Shepherd Hospital in Barrington, IL, holds staff members accountable for providing excellent customer service by posting individual registrars’ patient satisfaction ratings.
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With staff shortages projected, you’ll need to stand out among surgery providers
Do you want to hear the good news or the bad news first? The good news is that the nursing shortage is not as bad as predicted several years ago. The bad news is that there still is a shortage projected.
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Help your employees find work meaningful, productive, and stable
An ever-growing issue with all healthcare facilities is employee satisfaction, relations, and interaction with the business.