Hospital Access Management
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TJC Healthcare Equity Certification Launches July 1
The accrediting organization joins the industry’s push to provide more equitable treatment and services.
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Denial Prevention Tactics Are Front End-Focused
Revenue cycle departments spend lots of time and money appealing denied claims. However, some hospitals are diverting resources to the front end instead. -
‘The Patient Experience’ Includes Registration; Accurate Metrics Needed
Patient satisfaction surveys probably include at least a few questions about registration. The problem is patients really do not make a distinction between registration and the clinical service for which they have arrived. -
Incorrect Orders, Missing Auths Hinder Same-Day Scheduling
A Tennessee-based preservice manager explains how her facility overcomes obstacles to scheduling same-day appointments. -
Same-Day Appointments Carry Value, But Auths Are Obstacle
Same-day appointments have become critical for hospitals trying to keep patients within their health system. This offering carries huge implications for patient satisfaction — and revenue. -
Some Departments See Safety Benefits in Biometrics; Others Press Pause
Flashy technology might be helpful to registrars, but some departments are experiencing problems. Others who have been using biometrics are considering abandoning the solution entirely. -
Put Entry-Level Patient Access Staff on Leadership Track
Years ago in patient access, a growth plan was rarely discussed with frontline team members. Patient access operates with a completely different mindset today. -
Not All Revenue Cycle Employees Want a Job That Is Patient-Facing
Sometimes, unhappy registrars find a better fit outside patient access. -
Whistleblower Exception Allows Reporting HIPAA Violations with PHI
Healthcare professionals can find themselves in a quandary when they want to report fraud or other concerns within their organizations because doing so could require disclosure of protected health information. That could seem like a HIPAA violation; fortunately, there is a whistleblower exception that covers this scenario.
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Busy Year for Right of Access Settlements in 2021
At press time, OCR had settled five Right of Access investigations so far in 2021, four of those since President Biden was sworn in to office on Jan. 20.