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<p class="Body-text">While rounding in check-in areas, this statement was overheard by ambulatory support leadership at Ann &amp; Robert H. Lurie Children’s Hospital of Chicago. The problem was recent changes to the state’s Medicaid program, which switched all families on Illinois Medicaid to Medicaid managed care plans.</p>

Rapid response team helps with Medicaid changes

Patient access managers noticed front end was overwhelmed