Executive Summary

Patient access/registration/scheduling areas are using automated reminder calls to reduce no-shows. No-shows in behavioral health were cut by 20% at Western Connecticut Health Network. Some practices at Orlando Health now have 0% no-show rates.

• Patients can speak directly with a scheduler to cancel or reschedule the appointment.

• Patients are likely to forget appointments made months in advance.

• Managers track no-show rates and how patients responded to the reminder calls.