Is applicant a good fit for the department? Ask his or her future colleagues
Peers get more honest responses from those applying for employment
Some patient access managers involve employees in the interviewing process, in order to have a better sense of whether an applicant will be a good fit for the department.
- Arnold Palmer Medical Center’s Peer Panel conducts the first round of interviews.
- Human Resources helped the Peer Panel create a template of behavioral-based questions.
- Patient access applicants at Nemours Alfred I. DuPont Hospital for Children work alongside emergency department registrars.
An employee satisfaction survey revealed that some patient access employees at Orlando-based Arnold Palmer Medical Center thought that their skills were not a good match for their position.
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