EXECUTIVE SUMMARY

Some patient access managers involve employees in the interviewing process, in order to have a better sense of whether an applicant will be a good fit for the department.

  • Arnold Palmer Medical Center’s Peer Panel conducts the first round of interviews.
  • Human Resources helped the Peer Panel create a template of behavioral-based questions.
  • Patient access applicants at Nemours Alfred I. DuPont Hospital for Children work alongside emergency department registrars.