Following are names and telephone numbers of sources quoted in this issue:
Terry L. Weldon, Joint Commission coordinator, Pardee Hospital, Hendersonville, NC. Telephone: (828) 696-4672.
Sandra Sessoms, RN, CPHQ, assistant vice president, nursing, quality improvement, and utilization review, Suburban General Hospital, Pittsburgh. Telephone: (412) 734-6116.
Mary Jo Zallar, RN, BSN, SPHQ, director, performance and outcomes management, Northwest Texas Healthcare System, Amarillo. Telephone: (806) 354-1933.
Susan Mikolic, quality standards specialist, Lake Hospital System, Painesville, OH. Telephone: (440) 953-6287.
Patti Higginbotham, RN, CPHQ, director, quality improvement, Arkansas Children’s Hospital, Little Rock. Telephone: (501) 320-4394.
Steven A. Muller, MD, senior vice president, medical affairs, Covenant Health System, Waterloo, IA. Telephone: (319) 272-7309.
Russell Massaro, MD, executive vice president, division of accreditation operations, Joint Commission on Accreditation of Healthcare Organizations, Oakbrook Terrace, IL. Telephone: (630) 792-5000.
Ann Kobs, sentinel events specialist, division of accreditation operations, Joint Commission on Accreditation of Healthcare Organizations, Oakbrook Terrace, IL. Telephone: (630) 792-5000.
Wilma McCullough, RN, CPHQ, quality assurance manager, Monsour Medical Center, Jeannette, PA. Telephone: (724) 527-0693.
Bruce Ente, MA, director, educational services development, Joint Commission on Accreditation of Healthcare Organizations, Oakbrook Terrace, IL. Telephone: (630) 792-5960.
Janet L. Maronde, RN, BS, CPHQ, executive director, Healthcare Quality Certification Board, San Gabriel, CA. Telephone: (818) 286-8074.
Dellone M. Pascascio, RN, chief nursing officer, High Desert Hospital, Lancaster, CA. Telephone: (805) 945-8314.
Karen Migdail, health affairs specialist, Agency for Health Care Policy and Research, Rockville, MD. Telephone: (301) 594-1364.
Irwin Press, PhD, Co-Director, Press, Ganey Associates, South Bend, IN. Telephone: (219) 232-3387; email@example.com; www.pressganey.com.