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To improve documentation of patient education, The Ohio State University Medical Center in Columbus added the topic to the list of annual mandatory education for staff. But a yearly class is not enough to make sure documentation is consistent, says Sandra Cornett, RN, PhD, program manager for consumer health education at the medical center. She has introduced two additional tools as well.
She created a self-instructional package on documentation of patient education that takes about one to 1½ hours to complete. As an incentive for participation, all disciplines can obtain continuing education credits for completing the packet.
A third tool is a pocket card that lists the steps of documenting on the form used at the medical center. The card will prompt people who educate patients to complete such tasks as checking off the "readiness to learn" column. "It will have the specifics on how to document using our form. It is something staff can put into their pocket as a reminder," explains Cornett.