Wide range of offerings, emphasis on IT education
In much the same way as top-performing hospitals continue to improve at a more rapid pace, so too are the most technologically adept facilities widening the gap between themselves and their competitors, according to the sixth annual Most Wired Survey and Benchmarking Study. The study is a joint venture of Hospitals & Health Networks, the journal of the American Hospital Association, IDX Systems Corp., and the College of Healthcare Information Management Executives.
The survey asks hospitals to report on their use of information technology (IT) to address five key goals: safety and quality, customer service, business processes, work force, and public health and safety. A total of 482 hospitals and health systems completed the survey, representing 1,298 hospitals contacted. This year, there were actually four categories recognized:
- 100 Most Wired — The 101 organizations that scored highest on the survey.
- The Most Wireless — The 25 organizations that scored highest on the survey questions focused on wireless applications.
- The Most Improved — The 25 organizations not appearing on the Most Wired list whose score improved the most from 2003 to 2004.
- The Most Wired-Small and Rural — The 25 small and rural organizations not appearing on the Most Wired list that scored highest on the survey.
And what are these top facilities doing differently? According to this year’s survey, the nation’s "100 Most Wired Hospitals and Health Systems" accomplished the following:
- More than 90% of the most wired conduct either pre- or post-implementation return-on-investment analyses to justify expenditures, compared with only 59% of the least wired. (The least wired are the 100 respondents who scored the lowest on the survey.)
- The most wired have a wide variety of offerings available over the Internet for patient service and customer support, ranging from on-line patient registration to disease-specific self-triage.
- IT education is a priority among the most wired hospitals and health systems. The most wired have physicians and nurses dedicated to IT training and support. The most wired also are beginning to offer continuing medical education credits to participate in technology training.
- The most wired have significantly higher adoption rates among physicians and nurses across a broad set of clinical activities, such as clinical order entry and results review, compared with the least wired hospitals.
In addition, the survey found that 90% of the most wired hospitals provide access to current patient medical records on-line; 87% provide on-line access to medical history; 88% provide on-line access to patient demographics; and 69% provide on-line access to nurses’ notes. Furthermore, 90% of the most wired hospitals provide on-line radiology report reviews; 88% provide on-line lab results; and 84% have on-line radiology image review.
Computerized physician order entries are 10 times more likely to be used at the most wired organizations than at the least wired facilities. And, on average, nearly 27% of medication orders are entered electronically by physicians at the most wired organizations, compared with 2.7% at the least wired institutions.
What’s more, the least wired also are more likely to have medications that are ordered manually. In fact, 20% of medications at the least wired organizations are ordered manually, compared with an average of 3.1% of medications ordered manually at the most wired. Furthermore, nearly 35% of the most wired say 81% to 100% of their medications are matched electronically to the patient and order at the time of administration. This compares with only 5% of the least wired, 84% of which do not electronically match any medications to the patient at the time of administration.
Training in IT is another strategy that sets the most wired facilities apart. According to the survey, more than 95% of these facilities have a nurse dedicated to IT training, compared with 41% of the least wired. In addition, more than 60% of the most wired have a physician dedicated to IT training, compared with 3% of the least wired; and 8% of the least wired do not provide any educational resources on IT whatsoever.
Approximately 60% of the most wired offer continuing education credits to pharmacists and IT professionals who participate in technology training. This compares with 6% or less among the least wired. More than 75% of the most wired provide education credits to physicians and nurses, but only 31% of the least wired provide credits for physicians, and 15% provide them for nurses.
Adoption rates at the most wired facilities also are much higher. For example, in terms of routine access to patient medical histories, 72% of the most wired organizations say that their physicians have achieved the highest adoption rate measured on the survey: 81% to 100% of their physicians routinely use IT to access medical histories. This compares with 29% of the least wired organizations responding that their physicians have achieved the highest adoption rate.
(Editor’s note: The 2004 Most Wired and Benchmarking Study can be found at: www.hhnmag.com.)