Articles Tagged With: access
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Staff Concerns Run the Gamut, From Email Capacity to Leaving Department
Erika Gaudreau, RN, MBA, senior director of patient access at Boston Medical Center, finds that patient satisfaction scores tend to mirror employee satisfaction.
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Simple Acts of Kindness From Staff Give Patients a ‘Red Carpet’ Experience
A registrar in the outpatient rehab clinic at Ochsner Healthcare’s Northshore Region always notes if a particular patient is scheduled, who is someone that she knows has difficulty walking. A few minutes before the patient’s appointment, the registrar leaves her station.
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What Can Members of Patient Access Staff Disclose to Law Enforcement?
Jeffery Young, CHPA, CPP, president of the International Association for Healthcare Security & Safety, says a patient’s protected health information can be disclosed to law enforcement without the individual’s signed Health Insurance Portability and Accountability Act authorization in these situations:
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Does HIPAA Apply in Disasters? Registrars Can Say More Than They Realize
A frantic woman runs up to an ED registrar after a mass shooting to ask, “Is my son here?” Many registrars believe that if they answer this simple question, it’s a violation of the Health Insurance Portability and Accountability Act. This belief isn’t correct, says Kirk J. Nahra, JD, an attorney specializing in healthcare compliance at Wiley Rein in Washington, DC.
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Top Challenges for Access after CO Mass Shooting
Here are some of the challenges patient access faced on the night of the 2012 mass shooting inside an Aurora, CO, movie theater:
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Members of the Patient Access Department Are ‘Most Exposed and Most at Risk’
Richard Sem, CPP CSC, president of Burlington, WI-based Sem Security Management, has performed security and violence management assessments at dozens of hospitals and clinics. Thirteen of the assessments were done after “active shooter” incidents occurred.
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Easy Ways to Get Registrars to ‘Engage’
Stephanie Colwell, MBA, CHAA, patient access manager at South Seminole Hospital in Longwood, FL, sets out to learn what motivates individual employees. Next, Colwell helps them achieve their career goals.
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Don’t Lose Your Best Registrars To Competitors: Justify More Pay
Is another hospital, or another department, offering an experienced registrar more money? If so, patient access leaders face an uphill battle.
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‘Zero Is Our Goal’— Dramatically Reduce Duplicate Medical Records
Duplicate medical records potentially are dangerous to patients because care decisions are based on incorrect information.
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Want More Respect for Access? Get Involved in Safety Initiatives
A patient without ID presents for an outpatient test. He misquotes his DOB and uses a nickname instead of his real name at registration. Now what?