Articles Tagged With: access
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$6,000 saved by cross-training patient access staff
Patient access coordinator Erica Escobar recently justified the need for two new insurance verification positions at Chicago-based Norwegian American Hospital. She pointed to a recent change: The shift from Medicare and/or Medicaid insurance, to Medicare and/or Medicaid managed care organization plans.
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Momentum is critical with point-of-service collections
In 2015, patient access leaders at Peoria, IL-based OSF Healthcare determined that $3 million in cash was going uncollected each year. At the time, patient access collected only copays and didn’t ask for outstanding balances.
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Look for these qualities in access applicants
Two recent patient access hires at Wilmington, DE-based Nemours Alfred I. DuPont Hospital for Children quickly advanced in the department, and both obtained certified healthcare access manager certification. At first glance, though, the applicants didn’t appear to have the desired skill set.
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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Lessons learned from unscheduled downtime — Data inaccessible for up to 10 days
During Hurricane Katrina, all organizations in the area had “tremendous challenges” with registration, says Stacy Calvaruso, CHAM, system director of patient access for LCMC Health in New Orleans.
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Cyberattack Would be a Disaster for Access
What if a cyberattack forces registrars to revert to paper processes for days?
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Shorter surgery check-in saves $11,500 plus a minute per case
Patient access employees, supervisors, and managers at Seattle Children’s Hospital are constantly on the lookout for work that is no longer useful.
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Create ‘culture of privacy’ in patient access areas
To prevent potential violations of the Health Insurance Portability and Accountability Act, “we need to, first, cultivate a culture of privacy within the patient access staff,” says Julie Johnson, CHAM, FHAM, director of patient access and Health Information Management and HIPAA privacy officer at Mount Graham Regional Medical Center in Safford, AZ.
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HHS offers guidance to patients on accessing their protected health information
Responding to complaints that the Health Insurance Portability and Accountability Act sometimes makes it difficult for patients to obtain their own medical records, the Department of Health and Human Services Office for Civil Rights recently issued guidance to help people better exercise their existing rights for accessing that information.