Articles Tagged With: communication
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The Case Manager’s Toolbox: The Essential Skills of an Effective Case Manager, Part 2
In this month’s Case Management Insider, we will continue our discussion of the essential skills RN case managers and social workers need. Last time, we discussed the case management process and the tools and techniques needed to be effective in assessing, planning, and managing patient care, utilization management, and discharge planning.
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Learn More About How the PEARLS and Ladder Communication Game Works
Healthcare professionals developed a game that can teach people how to improve their communication and interactions with colleagues and patients. Specifically, the game helps people learn the best ways to respond during a difficult conversation.
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Communication Game Can Teach Staff to Understand Each Other
Poor communication can lead to surgical mistakes and other medical errors, so organizations need to find ways to help staff improve their communication and relational skills among colleagues.
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Plain Language Alerts Can Save Lives, Becoming More Prevalent
More hospitals and health systems are adopting plain language for their emergency announcements, forgoing some traditional code words for situations such as fires and infant abductions. The goal is to reduce the potential for confusion caused by facilities using different codes, and the desire to more effectively communicate with patients and visitors.
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The Digital Revolution: Telehealth Might Reshape Same-Day Surgical Practice
Technology solutions are revolutionizing surgery, making it easier to communicate with patients and monitor their recovery.
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AORN Releases Updated Guideline Regarding Team Communication
Communication breakdowns can be a factor in patients’ adverse events, data show.
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Provider Training May Boost Rates of HPV Vaccination
Results of a recent study indicate a training intervention to aid provider communication about HPV vaccines with teen patients and their parents increased initiation and completion of the vaccine series.
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Staff Members Asked For, and Received, More ‘Face Time’ With Managers
The most recent employee satisfaction survey at Hennepin County Medical Center in Minneapolis, MN, revealed that patient access staff wanted more communication from management.
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You can improve communication with your surgery staff — Here’s how
“The following sentence is true. The previous sentence is false.” Did you figure it out? Can you? These statements have driven compulsive individuals crazy over the years. It is the “liar’s paradox,” or pseudómenos lógos.
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Communication failure cited in 30% of med mal
Thirty percent of all medical malpractice claims involve a communication failure, according to a new report. These claims involve communication breakdowns in which acts, figures, or findings got lost between the individuals who had that information and those who needed it, across the spectrum of healthcare services and settings.